Welcome to the Fresh Plant World FAQ page! We’re here to help your growing journey be as joyful and seamless as possible. Below, you’ll find answers to our most commonly asked questions about our products, delivery, care, and more. Can’t find what you’re looking for? Our friendly team is always ready to help.
đŋ About Us & Our Products
1. Who is Fresh Plant World for?
Fresh Plant World caters to plant lovers of all kinds! Our target customers include:
– Home Gardeners & Plant Enthusiasts: Looking for everything from Collector Plants to everyday Garden Supplies.
– Festive & Seasonal Decorators: Interested in our Artificial Christmas Tree Collection, Christmas Ornaments, and festive interior decor.
– Practical Gardeners: Needing Tools & Accessories, Potting Supplies, and Outdoor Planters.
– Global Customers with a Love for Greenery: We ship worldwide (with some limitations), bringing carefully curated plants and garden solutions to your doorstep.
– Home Gardeners & Plant Enthusiasts: Looking for everything from Collector Plants to everyday Garden Supplies.
– Festive & Seasonal Decorators: Interested in our Artificial Christmas Tree Collection, Christmas Ornaments, and festive interior decor.
– Practical Gardeners: Needing Tools & Accessories, Potting Supplies, and Outdoor Planters.
– Global Customers with a Love for Greenery: We ship worldwide (with some limitations), bringing carefully curated plants and garden solutions to your doorstep.
2. What makes your products special?
Our products reflect a blend of quality, seasonal relevance, and horticultural expertise:
– Curated Collections: From rare Collector Plants to practical Full Sun Plants and festive Christmas Tree Collections (both fresh-cut and artificial).
– Garden-Focused Range: We provide a complete gardening ecosystem, including plants, care products, tools, and planters.
– Seasonal & Evergreen Offerings: Whether it’s Christmas or a summer garden project, we have thoughtfully selected items to suit your needs.
– Curated Collections: From rare Collector Plants to practical Full Sun Plants and festive Christmas Tree Collections (both fresh-cut and artificial).
– Garden-Focused Range: We provide a complete gardening ecosystem, including plants, care products, tools, and planters.
– Seasonal & Evergreen Offerings: Whether it’s Christmas or a summer garden project, we have thoughtfully selected items to suit your needs.
đĻ Ordering, Payment & Account
3. What payment methods do you accept?
We accept all major credit/debit cards and secure online payment methods: Visa, MasterCard, JCB, and PayPal.
4. Do I need to create an account to order?
While you can check out as a guest, creating an account allows you to track your order history, save your address for faster checkout, and receive updates on new collections and offers.
đ Delivery & Shipping
5. Where do you deliver?
We proudly offer global shipping to bring joy to plant lovers worldwide! Please note, delivery to some remote areas and parts of Asia may be limited. Availability will be confirmed at checkout.
6. What are my delivery options and costs?
đ Standard Shipping – Fast & Tracked
– Cost: A flat fee of ÂŖ12.95 on all orders.
– Carrier: DHL or FedEx.
– Timeline: 1-2 days order processing + 10-15 days in transit after dispatch.
– Ideal for: Living plants, gifts, or when you need your items a bit sooner. Fully tracked.
– Cost: A flat fee of ÂŖ12.95 on all orders.
– Carrier: DHL or FedEx.
– Timeline: 1-2 days order processing + 10-15 days in transit after dispatch.
– Ideal for: Living plants, gifts, or when you need your items a bit sooner. Fully tracked.
đĻ Free Shipping – Value & Reliable
– Cost: FREE on all orders over ÂŖ50!
– Carrier: EMS.
– Timeline: 1-2 days order processing + 15-25 days in transit after dispatch.
– Ideal for: Larger orders (like planters, tools, or festive decor) when you’re happy to wait for exceptional value.
– Cost: FREE on all orders over ÂŖ50!
– Carrier: EMS.
– Timeline: 1-2 days order processing + 15-25 days in transit after dispatch.
– Ideal for: Larger orders (like planters, tools, or festive decor) when you’re happy to wait for exceptional value.
7. How are my plants packaged for delivery?
Every item is handled with horticultural expertise. Our team uses specialised, protective materials to ensure your plants and fragile items travel safely from our nursery to your home.
8. Will I receive tracking information?
Yes! Once your order is dispatched, you’ll receive a notification email with tracking details (where available) so you can follow your parcel’s journey right to your doorstep.
đą Plant Care Upon Arrival
9. What should I do when my plants arrive?
Post-Travel TLC Tip:
1. Unpack immediately upon arrival.
2. Give them a gentle water if the soil feels dry.
3. Place them in the appropriate light as per the care instructions provided.
This little bit of care helps them settle into their new home beautifully and start thriving.
1. Unpack immediately upon arrival.
2. Give them a gentle water if the soil feels dry.
3. Place them in the appropriate light as per the care instructions provided.
This little bit of care helps them settle into their new home beautifully and start thriving.
âŠī¸ Returns & Refunds
10. What is your returns policy?
Your confidence in us is paramount. We offer a straightforward, hassle-free returns policy:
– You may return items in their original, unused condition within 15 days of receiving your order.
– Please contact our friendly customer service team at [email protected] to initiate a return and receive instructions.
– You may return items in their original, unused condition within 15 days of receiving your order.
– Please contact our friendly customer service team at [email protected] to initiate a return and receive instructions.
11. What if my item arrives damaged?
We’re so sorry if this happens! Please contact us immediately at [email protected] with your order number and photos of the damaged product and packaging. We will resolve this for you promptly.
đ Need More Help?
Our community of garden lovers is here for you. For any other questions, order tracking, or special requests, please don’t hesitate to reach out:
Email: [email protected]
Address: Fresh Plant World, 5 George St, Manchester, GB M6A 3HW
Thank you for letting Fresh Plant World be part of your growing story. We can’t wait to see what you’ll create!
With green regards,
The Fresh Plant World Team
Manchester, United Kingdom